Shipping Policy - Artemis Labs

Last updated August 22, 2026

Rates

Order	Shipping
Any order under $300	$9.95 flat
$300 and over	Free

One flat rate, whatever the size of the order and wherever in the United States it is
going. We do not charge a handling fee, a fuel surcharge or a packaging fee on top.

Carrier and service

Everything ships USPS Ground Advantage, with tracking, from Oak Ridge
North, Texas. Parcels are plain and unbranded on the outside; nothing on the label describes
the contents beyond what the carrier requires.

USPS Ground Advantage delivers to PO Boxes and to APO, FPO and DPO addresses.

Orders ship only after payment is confirmed

This is the part that surprises people, so it is worth stating plainly. We take payment
through Venmo and Cash App, and those are manual. Nothing
is charged automatically and nothing ships until a person at our end has matched your
payment to your order.

The sequence:

You place the order. It is held, unpaid.
We email you the payment handle and a short payment reference code
unique to your order.
You send the payment from Venmo or Cash App with that reference code — and only that
code — in the note.
We match it and confirm the payment. The processing clock starts here,
not when you placed the order.
We pack it, buy the label, and email you the tracking number.

Put the reference code in the note. A payment with no code has to be matched by hand
against the amount and the sender name, and that is the single most common reason an order
sits longer than it should.

If you do not pay, we email a reminder after two days and automatically cancel the order
after four days, returning the items to stock. You are not charged and you owe nothing —
order again whenever you like.

Processing time

Orders are packed and dispatched within
1–2 business days of payment being confirmed. That is the time in our hands. USPS transit time comes on
top of it and depends on distance.

We do not ship on weekends or postal holidays. An order paid late on a Friday is packed
on the next business day.

Tracking

You get a tracking number by email as soon as the label is created. The label being
created is not the same as the parcel being collected — tracking often shows no movement
until the Postal Service scans it into the network, which can be several hours or the
following morning.

You can also check the status of an order any time on our
order tracking page.

Address accuracy

We ship to the address you enter at checkout, exactly as you enter it. Please check it
before you order — apartment and suite numbers especially, since that is where most
delivery failures start.

If you need to change the address, email
connect@artemispeptides.com immediately.
We can change it any time before the label is bought. Once the label exists the address is
printed and the parcel is in the postal system, and we cannot redirect it.

A parcel that fails to deliver because the address was wrong or incomplete, and comes back to us, can be reshipped once you give us a corrected address. We ask the buyer to cover reship postage at the same flat rate.

Lost or damaged parcels

Damaged

Email us within
7 days from delivery with your order number and photographs of the outer
parcel including the shipping label, the packing material, and the damaged item.
Keep the packaging until the claim is settled — the Postal Service can ask
to inspect it, and a discarded box can end an otherwise valid claim.

Lost in transit

If tracking has not moved for
7 business days, tell us and we will open a search with the carrier.

Tracking says delivered, but nothing arrived

This is usually one of three things: the carrier scanned it early and it lands the next
day; it went to a neighbour or a leasing office; or it was taken from the doorstep. Please
check around the property and with anyone who receives post for you, then tell us. We do not
leave people stranded on this — but give it 24 hours first, because a good proportion of
these resolve themselves overnight.

However it turns out, a parcel that genuinely did not reach you is handled under the
Refund Policy: a replacement, or a refund.

Shipping outside the United States

Our published rates and services are for delivery within the United States. If you are
outside the US, email
connect@artemispeptides.com before ordering.
International orders are considered case by case, and export rules, customs handling and
the law where you are all have to be worked through before we can quote you.